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Customer Engagement Solutions

Build a marketing communication strategy based on data and interact with your audience using tools created for multichannel engagement.

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One online marketing platform
for comprehensive customer engagement

  • Engage website visitors

    with timely popups, web push notifications, and live chats.

  • Nurture contacts

    with email marketing and autoresponders suited to the funnel stage.

  • Retain customers

    with marketing automation campaigns based on data-driven segmentation.

Tools designed for
multichannel engagement

Be where your customers are so neither of you ever miss an opportunity. Run campaigns across various channels from one platform, uniting all the tools you need.

Stay in touch with your audience via:

Grow engagement scores and cherish long-term customer loyalty

ADVANCED SEGMENTATION

Segment with data, target with precision

Advanced segmentation enables grouping your audience into segments with shared traits. You can organize your lists with scores and tags and target only chosen groups.

Use information on your customers’ behavior, engagement, and order history to create more intentional and appreciated data-driven campaigns.

The segmentation process occurs in real-time. Once your contacts meet the predefined conditions, they’re automatically added to a particular segment.

EMAIL MARKETING

Create email campaigns that make a difference

Create stunning emails without any HTML skills using an easy drag-and-drop email creator. Thanks to the powerful segmentation and delivery optimization tools, your emails get open and click rates you strive for.

Autoresponders
Automate messages you want to send your subscribers at a particular time or occasion.

Newsletters
Make sure your customers stay up to date with branded one-time email broadcasts.

MARKETING AUTOMATION

Nurture and retain customers with data-driven automation

Trigger relevant emails, web pushes, or SMS based on user behavior and data. Ensure high relevancy in order to nurture relations, get new customers, and retain existing ones with powerful automation workflows.

  • Score and segment contacts to tailor messaging
  • Create custom events based on your audience’s activity
  • Trigger actions on selected conditions, events, and filters
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AUTOMATION ›

PREDESIGNED TEMPLATES

Explore professionally-designed templates

Discover our library of over 200 free predesigned templates designed to convert. You can put them to work right away or customize them to suit your brand and content.

Emails

Enhance messaging with professional designs.

Automation

Accelerate growth with prebuilt workflows.

Popups NEW

Ready-to-use popups to hook website visitors.

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WEB PUSH NOTIFICATIONS

Bring people back to your website for more conversions

Reach your audience whenever they’re online with a relevant message. Increase subscription rates with custom opt-in prompts, bring back site and cart abandoners, and promote timely offers and updates.

You can customize notification windows to stay on brand and make them even harder to miss.

Push notifications remind shoppers to come back and complete their purchases — a useful tool considering 74% of online retail orders are abandoned, adding up to a lot of lost revenue.

POPUPS NEW

Draw your website visitors’ attention with dynamic popups

Make sure your website visitors don’t miss out on the latest updates and offers with eye-catching popups, banners, and bars.

Now, you can easily create popups in GetResponse without any coding skills and deploy them with rules and triggers adjusted to your audience.

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LIVE CHAT

Real-time communication to build genuine connections

Connect with your customers instantly and be there when they need you. Take your customer support to the next level with direct chats in emails, on landing pages, and websites.

You can set statuses, notifications, and autoreplies to your schedule, so your chats are online even when you can’t be.

You can embed a visitor capture form in your chats to gather more information about your visitors and follow up via email later.

SMS MARKETING

Reach your customers directly – with SMS

Automated SMS marketing is the easiest and most effective way to keep your customers updated. Adjust conditions and triggering to your recipients’ activity and inactivity to ensure the best open rate.

With GetResponse MAX, you can include trigger-based SMS campaigns in your marketing automation workflows for a more individual approach.

LEARN MORE ABOUT SMS MARKETING ›

Personalize your customer experience and keep the engagement scores high.

Features to help you build a cohesive customer experience

Make the most of the online marketing tools designed to help your business strive online, all gathered in GetResponse.
  • Website builder

    Create a website to provide your business with proper exposure.

  • Webinars

    Connect with your audience and build trust in your brand.

  • Conversion funnel

    Create a marketing funnel uniting the features you need.

  • Paid ads

    Create, run, and analyze paid ads in one place.

  • Signup forms

    Grow your contact database with easily embedded forms.

  • List management

    Maintain your contact lists with various organization tools.

Истории успеха наших клиентов

Resources to help you successfully engage customers

Customer engagement explained

Why is customer engagement so important?
Customer engagement measures how connected people are with your brand. It’s an important part of online marketing communication strategy because it’s one of the key factors leading to purchases.
What’s the difference between customer engagement and customer retention?
Customer engagement considers building relationships with your customers. The more engaged they are, the more loyal to your brand they’ll be. Customer retention focuses on getting people back to your website in an effort to convert them again.
What makes for the best customer engagement and retention solution?
The best customer engagement and retention solutions are based on data and tailored to a particular audience. The strategy should respond to customers’ issues, increasing brand trust. Customer engagement and retention should be constantly worked on, so there are templates to help you keep your contacts interested.

Personalize your customer experience and keep the engagement scores high.